Who we are

In this Privacy Policy, « Nine Kiwis, » « we, » and « us » refer to Nine Kiwis and its affiliates. « Websites » refers to Nine Kiwis’ websites (including without limitation https://ninekiwis.com, https://app.ninekiwis.com, https://ninekiwis.com, and any successor URLs, mobile or localized versions, and related domains and subdomains). « Services » refers to Nine Kiwis’ applications and services, in any format they may be offered now or in the future. Collectively, the Websites and Services are referred to as the “Service.”

 

Information we collect

Registration and Contact Information

We collect information when you:

  • Register to use our Services.
  • Provide contact details via email, chat, or through our Service.

This information may include your username, first and last name, and email address.

Payment information

When you make a purchase, we collect transaction information such as your company name, VAT number (if applicable), credit card details, billing address, and mailing address. More details on how we handle Payment Information are provided later in this document.

Technical, usage, and location information

We automatically gather data about your interactions with the Service, including IP address, access times, referrer website, and campaign information (“utm” fields). We may also collect location information provided by your device. We use cookies and similar technologies for some of this data collection. Refer to our Cookie Policy for more details.

Third-Party Platforms

We may collect information when you interact with our Service on third-party sites or platforms, such as analytics services. This can include data on actions taken or the fact that you viewed or interacted with our content.

Additional information

We may collect other information not specifically listed here, which will be used in accordance with this Privacy Policy or as otherwise permitted by you.

 

How we user your information

We use your information to:

  • Provide, maintain, and improve our Service and other products, including to operate features and functionalities (e.g., remembering your information for subsequent visits).
  • Handle inquiries and deliver customer service.
  • Process payments as described in the Payment Information section.
  • Prevent unauthorized use or abuse of the Service and our other products, or detect, investigate, and prevent activities that may violate our policies or be illegal.
  • Analyze trends, administer or optimize the Service, monitor usage or traffic patterns, and gather demographic information about our user base.
  • Communicate with you directly, including sending newsletters, promotions, and special offers or information about new products and services. Options for opting out of promotional communications are described in Your Controls and Choices section.

Sharing your information with third parties

We do not sell, trade, share, or transfer your personal information to third parties, except in these limited circumstances:

  • We may share your information with our parent companies, subsidiaries, and affiliates.
  • We may share your information with third-party service providers who assist us in our business activities, such as marketing, product/service offerings, and maintaining/improving the Service.
  • We may share information when we believe in good faith that it is necessary to comply with legal obligations, enforce our agreements, or protect our rights, property, or safety.
  • We may share information to detect, prevent, or address fraud, security, or technical issues.
  • We may share information with our business partners who offer a service jointly with us, such as during cross-promotions.
  • We may share payment information to process transactions, as detailed in the Payment Information section.
  • We may share information if we are involved in a merger, acquisition, bankruptcy, or sale of some or all of our assets.
  • We may share your information with your consent.
  • We may also share aggregated or anonymized data with third parties for various purposes.
  • This data does not identify you personally but may include usage, viewing, and technical information about our users generally. If required by law to treat such data as personal information, we will handle it accordingly; otherwise, we may use or share it for any reason.

Payment Information

Purchases made through our Service are processed by our payment processor, Stripe, via their Stripe Checkout service. We do not receive or store your full credit card details. Stripe adheres to the Payment Card Industry Data Security Standard (PCI-DSS) and employs industry-standard security measures. Stripe’s privacy practices are detailed in their Privacy Policy: Stripe Privacy Policy.

 

Cookies

What are Cookies?

Cookies are small data files placed on your device when you visit a website or use an online service. Cookies help facilitate interactions between users and websites and provide reporting information.

Types of cookies

First-Party Cookies: Set by Nine Kiwis to operate our Websites and Services.
Third-Party Cookies: Set by other entities to provide functionalities like advertising, interactive content, and analytics.

Why we use cookies

We use cookies for several reasons, including:

Essential cookies for the technical operation of our Websites and Services.
Cookies that track and target user interests to enhance the experience on our Websites and Services.
Analytics and other cookies provided by third parties for performance tracking.

Services Used

Stripe: To securely process credit card payments.
Google Analytics: For visitor statistics and campaign success measurement. (We anonymize IP addresses and do not install cookies or tracking devices.)

Managing Cookies

You can choose to accept or reject cookies through your browser settings. If you reject cookies, some functionalities and areas of our Websites and Services may be restricted. For more information on how to control cookies, visit your browser’s help menu.

 

Sub-processors

We use third-party services to enhance, understand, troubleshoot, report bugs, and provide support:

  • Google Analytics: To understand general usage and measure campaign success.
  • Stripe: To handle secure payments.
  • Mailchimp: To send emails and improve email deliverability.
  • Sendgrid: To send verification and password reset emails.

 

Other access or disclosure of your information

Our Service may contain links to third-party websites. This Privacy Policy applies only to information collected by us. Even if a third party is affiliated with us, we are not responsible for their privacy practices. We encourage you to review their privacy policies to understand how they handle your information. Note that we do not notify you when you click on a link to another website.

Publicly posted content on our Websites, such as reviews or comments, can be read, collected, or used by others and may be used to send you unsolicited messages. We are not responsible for personal information you choose to make public. For more information, see our Website Terms of Use.

 

Your controls and choices

To access, correct, update, or request deletion of your personal information, email us at hello@ninekiwis.com.
You can object to processing, request restriction of processing, or request portability of your personal information by emailing hello@ninekiwis.com.
You have the right to opt out of marketing communications at any time by clicking “unsubscribe” in marketing emails or emailing hello@ninekiwis.com.
If we collected and processed your information with your consent, you can withdraw your consent at any time. This will not affect the lawfulness of prior processing but will impact any ongoing processing based on other lawful grounds.

We respond to all data protection rights requests in accordance with applicable laws.

 

Data security

We implement reasonable and appropriate measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, considering the risks and the nature of the information.

 

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post changes here and indicate the new effective date. For significant changes, we will notify you by email or through a notice on the Service.

 

Contact us

If you have any questions or need to contact us regarding this Privacy Policy, please email us at hello@ninekiwis.com.